1. Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within 30 days of the delivery date under the following conditions:
- The item must be in its original packaging, unused, and in the same condition as received.
- Returns must be accompanied by proof of purchase (order confirmation or receipt).
- We do not accept returns for customized or final sale items.
2. Refund Policy
Once your return is received and inspected, we will process your refund. Refunds will be issued to your original payment method within 3 business days after we receive the returned item.
Shipping costs are non-refundable. If your return is due to a defect or an error on our part, we will cover the return shipping costs.
3. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will work with you to provide a replacement or refund.
5. How to Initiate a Return
To start a return, please follow these steps:
- Email us at [email protected] with your order number and reason for the return.
- We will provide you with return instructions, including the return address.
- Ship the item back using a trackable shipping method. You are responsible for return shipping costs.
6. Non-Returnable Items
The following items are not eligible for returns:
- Opened or used products
- Gift cards
- Final sale or clearance items
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page.
8. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: [email protected]
